Being first-timer, I had limited expectations about the procedure or the results & was somewhat anxious. Rashard was patient, explained every step beforehand, & put me at ease. The 3 -15 min. procedures went by faster than expected & she monitored my progress continually. Best of all, the results were simply OUTSTANDING!!! I experienced NO tooth or gum sensitivity during or after, & my tooth shade went from #19 to #4!